Privacy policy
The ottcommunity.com.au store is operated by Manko Retail Pty Ltd as trustee for Treurniet Investment trust trading as Twenty Four Seven Agencies (TWENTY FOUR SEVEN).
This following document sets forth the Privacy Policy for the ottcommunity website, https://www.ottcommunity.com.au/privacy
Definitions
‘Personal Information’ is defined in the Privacy Act to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
‘Privacy Act’ means the Privacy Act 1988 (Cth) as amended from time to time.
‘Sensitive Information’ is defined in the Privacy Act to include things such as race, sexual orientation, political opinions, members of a trade association or trade union, criminal record or health information.
Overview of this policy
This Policy details how we comply with the Privacy Act, including the Australian Privacy Principles which have been introduced under the Privacy Act.
This Policy does not apply to the collection or use of information about corporations.
We may, from time to time review and update this Policy to take into account new laws and technology, our operations and practices. We encourage you to check our website from time to time to ensure that you are aware of our current Policy.
TWENTY FOUR SEVEN is committed to providing you with the best possible customer service experience. TWENTY FOUR SEVEN is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site, which can be viewed without providing personal information, however, for access to future TWENTY FOUR SEVEN customer support features, you are required to submit personally identifiable information. This may include but not be limited to, a unique username and password, or the requirement to provide sensitive information to aid in the recovery of your lost password.
Generally, the type of personal information we collect about you includes matters relevant to the primary purpose for which we are collecting the information.
· Your name
· Your postal and/or residential address
· Telephone number
· E-mail address
· Products you have purchased
· To enable payments, credits or other transactions that you may enter into with us, your credit card or other account details
· To offer you credits a customer
· In order to communicate with you via a contact form
· Sharing of your personal information
· Any other information provided by you with your consent
We may occasionally hire other companies to provide services on our behalf, including, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. TWENTY FOUR SEVEN takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use the information for these new purposes only. Data collected from the time of the policy change forward will adhere to our updated practices.
Accuracy, completeness and currency of your personal information
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If any of the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct this information.
You have the right to request that we delete your personal information or, stop processing it, or, you can request the restriction of our usage of your personal information. You can request that we transfer or port elements of your data either to you or to another service provider.
Keeping your personal information
We retain your personal information for as long as necessary to provide the services you have requested, or, for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our policies.
Security of your personal information
Personal information that we hold is stored either in hard copy documents or as electronic data. We protect any personal information in any form from misuse and loss and from unauthorised access, modification and disclosure.
Physical security is maintained over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer system. Notwithstanding this, you would understand that data storage and transmission systems, particularly electronic and web-based systems, cannot be guaranteed to be 100% safe or secure in all situations and that there are security limitations inherent in such systems and despite our reasonable efforts risks will remain as to the potential for these systems to be compromised.
Social Logins
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email at info@twentyfourseven.net.au
Analytics
We use Google Analytics to collect some anonymous analytics data to help us analyse the performance of our website and any advertising efforts. You can see Google’s Google Privacy Policy and Terms of Service.
Cookies
When you visit this site, you can browse the site and access important information without revealing your identity. In order to improve our site, we use “cookies” to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. TWENTY FOUR SEVEN uses Google & Facebook advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. Anyone can opt-out of these programs at any time by updating your preferences within your Google and Facebook account settings.
Our website saves a number of cookies in your browser. This cookie isn’t related to your personal data or your IP address, and are only used to improve the functionality of the website.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Changes to this Privacy Policy
TWENTY FOUR SEVEN reserves the right to make amendments to this Privacy Policy at any time to comply with laws or to reflect changes to our business practices. Any updates will be posted on our website, and we encourage you to check our website periodically to ensure that you understand our current policy.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. TWENTY FOUR SEVEN reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
If you have any questions or wish to discuss this with us please contact us at info@twentyfourseven.net.au reach out to us via the contact section of this website or, call us during business hours on 1300 277 975 (for Australian users) or, +61 410 679 531 (for Australian or overseas users.)